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PRIVACY POLICY

What Information We Collect:

To provide our users with goods and services, we may, from time to time, request that you provide us with personal information. We may ask you for additional personal information if you want to access your assigned account(s) or request goods and/or services so we can provide you with secure account access or with the requested goods and/or services. In some instances, we may need to supplement the information you provided with certain personal information about you obtained from third parties to process your online transaction.

In particular, we may collect you’re:

  • Name
  • Title
  • Home Address
  • Work Address
  • Home Telephone Number
  • Work Telephone Number
  • Personal Email Address
  • Work Email Address
  • Work Facsimile Number
  • Payment Card Information
  • Financial Account Information

 

How We Use The Information We Collect:

We use personal information collected during our Services for a variety of purposes.  In particular, we may collect your name, physical address, email address, and/or phone number to: 

  • better understand how our Web Site and its various features are being used
  • create offerings that meet our customers’ needs
  • conduct market research
  • handle and fulfill the transactions you initiate
  • provide notices about the status of your account
  • present you with customized and relevant information and offers
  • notify you about changes to our Services, any products or services we offer or provide though our Services, our terms and conditions applicable to the Services, or this Privacy Policy
  • allow you to participate in surveys, access and download materials, and use other interactive features on our Services
  • fulfill other business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products or services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, debt collection purposes and operating and expanding our business activities
  • carry out functions we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to carry out our obligations and enforce our terms and conditions applicable to the Services and other agreements, including for billing and collection purposes; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) to protect against or identify fraudulent transactions
  • fulfill any other purpose for which you provide it or with your consent

We may use any personal information we collect from you, including your payment card information and financial account information, to handle and fulfill commercial transactions you initiate.

 

Tracking Activity on Our Web Site: 

In order to make your visit to our Web Site as productive as possible, we track Web Site activity information, such as pages viewed, the page from which you arrive at our Web Site, the date and time of your page view(s), your browser type and version, the name of any files you request, length of visit, and other navigational or technical information, through the use of cookies, log files, text strings, browser settings, and/or other tracking technology. However, we want you to know that the tracking technology we use does not identify any personal information about you. Such technology cannot retrieve data from your hard drive, pass on computer viruses, or capture any personal information about you, such as your name, address, phone number, or email address. We only know who you are if you tell us. You may, however, be asked to provide personal information such as your name, address, phone number, or email address to us when you register for online goods and/or services.

Cookies: One way we track activity is by using cookies. A "cookie" is an electronic file that holds small strings of text. When you visit our Web Site, we send a cookie to your browser so that we can recognize it when you or another user of your computer returns to our Web Site. We want to recognize your browser so we can make the best use of your time when visiting our Web Site.  For your security, if you are registered for online services and/or have an account with us, we cannot give you access to your account information on our Web Site unless your browser is set to accept cookies from us.

Advertising: When you visit our Web Site by clicking on certain banner ads or special offers on a partner's web site, we track this information to improve navigation and so we can deliver relevant information to you when you arrive at our Web Site. We also do this because we want to determine if our ads and special offers are appealing to our users. In the course of serving our ads to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our third-party ad server, to help manage and optimize our online advertising. These web beacons enable us to learn which ads we place on third-party sites bring users to our Web Site. They do not capture or convey any personal or sensitive information about you.

Browser settings: You can adjust many browser preferences so that you are alerted when a cookie is placed in your browser, or adjust preferences to decline cookies altogether. Cookies enable you to visit our Web Site without reviewing introductory information. In addition to allowing us to recognize you, cookies also enable us to securely provide our registered users with account information.

We will maintain information about you, your assigned account, online account activity, online goods and/or services requested and your usage of our Web Site to help us administer your online account needs and to continually improve your online experience by providing you with customized and relevant information and offers.

We do not knowingly solicit data online from or market online to children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe that personal information may have been collected about such child, please see How We Use the Information We Collect and Your Opt-Out Choices, below.

 

How We Use Your Email Address for Online Accounts:

We recognize that email can be the preferred mode of communication for some of our Web Site users. If you provide us with your email address when registering for an online service or product or when accessing your account online, we will use it to contact you about online goods and/or services for which you have registered or about your account.

We may use your email address to send you the following types of email messages:

  • Service notifications related to your accounts(s)
  • Products or services information
  • Promotional offers or updates about our goods and/or services
  • Email newsletters related to us and our business activities

We do not share your email address with non-affiliated companies for them to market their products or services directly to you. However, we may partner with selected non-affiliated companies to offer certain products or services we believe may be of interest to you.

 

How We Safeguard Your Information: 

We realize how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to, or from, us over the Internet.

First, we require that a "secure session" be established. This is done any time you supply or access personal or confidential information in one of our secure online areas. This technology creates a private conversation that only your computer and our systems can understand, helping to ensure that the transmitted information remains confidential. In addition, all of our secure sites require that your browser support TLS 1.2 or newer for communications security over internet connections.  Personal information (such as a credit card number) is transmitted to other websites through the use of Secure Socket Layer (SSL) encrypted protection.

Second, many areas of the site require the use of a user ID and password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.

Third, in order to bring you the many online goods and/or services offered through our Web Sites, we work with carefully selected vendors and non-affiliated companies. If we have to share any personal information with these companies in order to provide a product or service to you, we take reasonable and appropriate steps to ensure these vendors and non-affiliated companies protect this information, which may include requiring they complete questionnaires and/or taking other evaluative measures of their information and security systems, safeguards, and practices prior to selection as a business partner. These measures may also include implementing contractual provisions to ensure the security and confidentiality of your customer information. In some cases, we may also audit these companies to verify the continued security of their systems and practices.

Lastly, you should be aware that other Internet sites that you link to from our Web Site or an email from us may contain privacy provisions that differ from the provisions of our Privacy Policy. To ensure your privacy is protected, we recommend that you review the privacy policy of other Internet sites you visit.

When you have finished using a secure area of our Web Site, make sure you always click on the "Log Out" link where and when it appears on the top of every secure page. When you click on it, no further secure transactions can be conducted without re-entering your user ID and password. This also helps prevent unauthorized access to your account if you walk away from your computer.

You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential user ID or password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Your Opt-Out Choices: 

We provide users with the opportunity to opt out of receiving email communications from us at any time. If for any reason you would like to unsubscribe from our communications, please follow the instructions below:

  1. Simply click the Unsubscribe link provided at the bottom of every email you receive.
  2. Send us an email at optout@expressarab.net with the word “Unsubscribe” in the subject line. To opt out of receiving offers or email newsletters from other companies, follow the instructions provided by those companies.

Please be advised that although the withdrawal of your consent will be respected and processed immediately, it is possible you may receive promotional material that had already been scheduled prior to receipt of your withdrawal.

 

Changes to our Privacy Policy:

We will occasionally update this Privacy Policy to reflect your feedback, to implement changes required by applicable law, or as we may otherwise deem necessary or appropriate. If there are material changes to this Privacy Policy or in how we use your personally identifiable information, we will prominently post such changes to the Website prior to implementing the change. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

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